F.A.Q.

Frequently asked questions

Ordering

For all inquiries please contact [email protected]. Or call 770-502-5877. It is a quick and easy process designed to ensure that all of your custom needs are met. Whether it’s a big or small project we will be more than happy to help with any questions you may have.

How long will my order take?

Depending on the size of the project the lead time can range from 10-12 weeks. Please provide your projected move in date with your sales rep, this will ensure we are on the same page throughout.

Where do you ship?

IAO ships to the contiguous 48 states. (Hawaii/ Alaska special terms apply)

What are my custom options?

IAO product is made to order. This allows us to customize the dimensions needed to fit your space. We understand not one project is the same and we strive to meet these custom requirements.

Custom options:

  • Dimensions
  • Stain
  • Wire port location
  • Adding sheet metal or perforated metal to existing designs

Do I get an additional discount when ordering a high quantity?

Your sales rep will determine the level of additional discounting based on the size of the project. By specifying your budget, this allows your sales rep to piece together the perfect package for your company.

Returns

Client satisfaction is our number one priority. We will ensure that your order is more than you could have hoped for, but custom items are nonrefundable.

All items leave the Iron Age workshop in perfect condition, if you happen to notice a defect with the product, please contact us and we will do our best to come up with a solution for the problem. Any items that need to be returned to the workshop for repairs can be done so at your cost.